Frequently Asked Questions
Everything you need to know about your Love Nala experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Since our pieces are designed for a tailored fit, we recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we suggest sizing up for comfort.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your location.
Do you offer international shipping?
Yes, Love Nala ships worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
How should I care for my Love Nala garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry your garments and avoid high heat to prevent shrinkage or damage to the fibers.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team. Once the order has reached the fulfillment stage, we are unable to make further changes.